Privacy Policy

Privacy Notice

TWIG Solutions is committed to protecting your privacy, as your privacy is very important to us. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof).  This Privacy Policy governs the information we collect about you.

The information we will collect includes;

Your Name and Address(for product delivery)
Phone Number (Optional)
E-mail address (for order update emails, product updates and recalls or privacy changes)

We only collect information about you to allow us to process, invoice and deliver your order. We do not collect or store any financial information, such as Credit Card numbers etc. as all payments are processed by 3rd parties, such as PayPal or your own financial institution.

We will not use your e-mail address for marketing purposes unless you have given us your consent to do so. We will however always email you if there is a product recall or update that may affect the operation of your product.

We do track the movement of visitors to our site and this is required for normal operation of the Shopping Trolley/Cart feature. Trolley management is conducted using a "cookie" which would be stored on your computer. Cookies are required for private and secure purchasing within our web store.

We will never sell, trade or swap any of your details with any non-related 3rd party for any reason.

You are responsible for all actions taken whilst shopping on our site. We do not recommend that you share or disclose your username and password to any third party. If you do choose to disclose your username and password with third parties to purchase goods on your behalf, you agree that you are responsible for actions taken under your username.

If you lose your username or password, please email us to have your username cancelled and you will be required to create a new username. If you have any questions/comments about our privacy policy, please email us.

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